This may especially needed in the initial phases of a project in order to resolve all imprecision and define the bases of the cooperation, and in the first delivery phases of the project, when the first elements can be deployed at your site.

24/7 Supervision and Monitoring

  The team is mainly involved in the supervision and monitoring of a platform. They complement your team for supervising and monitoring a platform or an information system. They can ensure complementary tasks like in depth log analysis, complementary platform tuning, performance analysis, etc.

You may also need to ensure 24-hour a day and 7-day per week service, which may be difficult or to costly to ensure at your company. The offshore team can ensure the monitoring services and react to alerts from your platform. They can perform actions such as restart a server, analyze defects causes, and make sure the service is back on. These services can be rendered in complement to a team at your company that manages the monitoring during regular work hours.

The distant team can create all the documentation to service the platform with a "cook book" that will give all the recipes to apply when a defect occurs.

The distant team can analyze the platform in depth, create tools to make the monitoring more efficient (probes and test programs), and create analysis tools to detect trends and activities on the platform.

You can have a contract that is based of fixed fees for a service level that is clearly predefined or be charged for the number of people who are working for you on a time and material basis.

The main risks with such arrangements are the bandwidth and phone availability to make the service work efficiently. Also, you should make sure that the proper discipline is kept at the offshore site, for people to organize properly the rotations.